At fc365, your privacy matters. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the fc365 online gaming platform. We are committed to handling your data responsibly and transparently.
Your Privacy is Protected: fc365 is committed to safeguarding the personal information of all Filipino players. This Privacy Policy is written in plain English so you understand exactly how your data is handled. By using the fc365 platform, you consent to the practices described in this policy.
This Privacy Policy ("Policy") describes how fc365 ("the Company," "we," "us," or "our") collects, uses, discloses, and safeguards the personal information of individuals ("Player," "you," or "your") who access or use the fc365 online gaming platform available at fc365.one and any associated mobile interfaces or subdomains (collectively, "the Platform").
fc365 is committed to protecting the privacy and personal data of all Filipino players in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines ("DPA"), and its implementing rules and regulations. We process your personal data only for legitimate purposes and in a manner consistent with the DPA and this Policy.
By registering an account on the fc365 Platform, making a deposit, or otherwise using any fc365 service, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the fc365 Platform.
This Policy should be read together with the fc365 Terms & Conditions, which govern your use of the Platform. Defined terms used but not defined in this Policy have the meanings given to them in the Terms & Conditions.
fc365 collects the following categories of personal data from players:
(a) Identity Data: Full legal name, date of birth, nationality, and government-issued identification number (e.g., Philippine passport number, driver's license number, SSS/UMID number). This data is collected for account registration and Know Your Customer (KYC) verification purposes.
(b) Contact Data: Philippine mobile number, email address, and residential address. This data is used to communicate with you about your account, transactions, and promotions.
(c) Financial Data: Payment method details, including GCash account number, PayMaya account number, BPI, BDO, or Metrobank account details. We do not store full bank account numbers or card numbers on our servers; financial data is processed through our certified payment processors.
(d) Transaction Data: Records of all deposits, withdrawals, bonuses, and gaming transactions made through your fc365 account. This data is retained for regulatory compliance and dispute resolution purposes.
(e) Technical Data: IP address, device type, browser type and version, operating system, time zone, and other technical identifiers collected automatically when you access the Platform.
(f) Usage Data: Information about how you use the Platform, including pages visited, games played, session duration, and click-stream data.
(g) Communications Data: Records of your communications with fc365 customer support, including live chat transcripts and email correspondence.
fc365 collects personal data through the following means:
Direct Collection: We collect data that you provide directly to us when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in a promotion.
Automated Collection: We automatically collect Technical Data and Usage Data when you access the Platform through the use of cookies, web beacons, server logs, and similar tracking technologies. Please refer to Section 9 (Cookies Policy) for more information.
Third-Party Sources: We may receive data about you from third-party sources, including identity verification providers, payment processors, fraud prevention services, and publicly available sources, where permitted by applicable law.
fc365 uses your personal data for the following purposes:
(a) Account Management: To create and manage your fc365 player account, verify your identity, and maintain accurate records of your account activity.
(b) Service Delivery: To provide you with access to the fc365 Platform, process your deposits and withdrawals, and deliver the gaming services you have requested.
(c) Regulatory Compliance: To comply with our legal and regulatory obligations, including anti-money laundering (AML) requirements, KYC obligations, and reporting requirements imposed by PAGCOR and other relevant Philippine authorities.
(d) Fraud Prevention: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct on the Platform.
(e) Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance.
(f) Marketing Communications: To send you promotional offers, bonus notifications, and other marketing communications, where you have consented to receive such communications. You may opt out of marketing communications at any time by contacting our support team.
(g) Platform Improvement: To analyze usage patterns, conduct research, and improve the functionality and user experience of the fc365 Platform.
(h) Responsible Gaming: To monitor your gaming activity and identify potential signs of problem gambling, in accordance with our responsible gaming obligations.
fc365 retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.
Player account data and transaction records are retained for a minimum of five (5) years following account closure, in accordance with Philippine AML regulations. KYC documents are retained for a minimum of five (5) years following the end of the business relationship.
Technical and usage data collected through cookies and analytics tools is retained for a maximum of twenty-four (24) months, after which it is anonymized or deleted.
When your personal data is no longer required for any legitimate purpose, fc365 will securely delete or anonymize it in accordance with our data retention procedures.
fc365 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:
(a) 256-bit SSL/TLS encryption for all data transmitted between your device and the fc365 Platform;
(b) Encrypted storage of sensitive personal and financial data at rest;
(c) Role-based access controls limiting employee access to personal data on a strict need-to-know basis;
(d) Regular security audits and penetration testing of the Platform;
(e) Two-factor authentication (2FA) options for player accounts.
While fc365 takes all reasonable steps to protect your personal data, no method of data transmission or storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, fc365 will notify you and the National Privacy Commission (NPC) in accordance with the requirements of the Data Privacy Act of 2012.
Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by fc365:
(a) Right to be Informed: You have the right to be informed about how your personal data is being collected and processed, as described in this Policy.
(b) Right of Access: You have the right to request a copy of the personal data that fc365 holds about you.
(c) Right to Rectification: You have the right to request the correction of any inaccurate or incomplete personal data that fc365 holds about you.
(d) Right to Erasure: You have the right to request the deletion of your personal data, subject to fc365's legal and regulatory retention obligations.
(e) Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time.
(f) Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact the fc365 Data Protection Officer via live chat or by email at [email protected]. fc365 will respond to all data privacy requests within thirty (30) days of receipt.
The fc365 Platform is strictly intended for persons who are at least twenty-one (21) years of age. fc365 does not knowingly collect personal data from persons under the age of 21. If fc365 discovers that it has inadvertently collected personal data from a minor, it will immediately delete such data and close the associated account.
If you are a parent or guardian and believe that your child has registered on the fc365 Platform, please contact our support team immediately via live chat so that we can take appropriate action.
fc365 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, fc365 will notify registered players via email or in-platform notification at least seven (7) days before the changes take effect.
The date of the most recent revision will always be displayed at the top of this Policy. Your continued use of the fc365 Platform following the publication of any updated Privacy Policy constitutes your acceptance of the revised Policy.
If you have any questions, concerns, or complaints about this Privacy Policy or about how fc365 handles your personal data, please contact our Data Protection Officer (DPO):
fc365 Data Protection Officer
Email: [email protected]
Location: Manila, Philippines
Support Hours: 24/7 via live chat inside your fc365 account dashboard
You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that fc365 has violated your data privacy rights under the Data Privacy Act of 2012.
Here's a quick overview of the key privacy protections fc365 provides to every Filipino player on the platform.
All data transmitted between your device and fc365 is protected by bank-grade 256-bit SSL encryption. Your personal and financial information is always secure in transit.
fc365 processes all player data in full compliance with the Philippine Data Privacy Act of 2012 (RA 10173). Your rights as a Filipino data subject are fully respected and upheld.
fc365 never sells your personal data to third parties. Your information is shared only with trusted service providers and regulatory authorities as required by law.
fc365 has a dedicated Data Protection Officer (DPO) responsible for overseeing all data privacy matters. You can contact our DPO at any time with questions or concerns about your data.
You have the right to access, correct, delete, and port your personal data held by fc365. Submit a data privacy request anytime via live chat or email and we'll respond within 30 days.
fc365 is transparent about its use of cookies. We use only essential, analytics, and preference cookies. You can manage non-essential cookies through your browser settings at any time.
Your privacy and security are our top priorities. Join over one million Filipino players who trust fc365 for safe, fair, and entertaining online gaming. Fast GCash payments, live casino, slots, and more. Must be 21 years of age or older.
Players must be 21 years of age or older. Please gamble responsibly.